Frequently Asked Questions 006

Frequently Asked Questions

Product: Personnel Manager

Version: Single/Multi User

Code: PMFAQ006

Title: Known issues with Novell Networks

Could not open the user log file – it may have been corrupted.

There are a couple of things that can cause this:

The path to the database has a folder of eight characters or more, for example P:\program Files\PersMan. To resolve this the databases must be installed into a folder with no more than eight characters in length.
You don’t have long file names enabled on the volume drive. This needs to be enabled.

Could not load the DLL library D:\…..\VBTBROWSER.DLL One of the library files needed to run this application cannot be found.

Or the file d:\…\personnel_manager.lic could not be opened.

This happens if the installation for Personnel Manager is being run over a network, (where the local PC does not have a CD-ROM) the file names are being truncated to eight characters. To get over this you need to copy the install files to a temporary location on the local drive(C:\Temp) and rename the following files:

PERSON~1.LIC > personnel_manager.lic

VBTBRO~1.DLL > VBTBrowser.dll

The run the setup.exe file from the local PC. Once the software has been installed you can then delete this temporary folder.

Vizual Business Tools Customer Support is constantly looking to improve its services and would therefore appreciate any comments you might have concerning this FAQ sheet.

Please complete this short questionnaire and return to:

Customer Support Services,

Vizual Business Tools Ltd.

Fax: 01934 418203

Email: Support@VisualPersonnel.co.uk Internet: www.VisualPersonnel.co.uk

FAQ Sheet Code PMFAQ006:

o Very useful & easy to follow o Too technical

o More technical detail needed o Other (Please comment below)